Privacy Policy

1. Introduction

BCX Holdings LLC, DBA Rocky Mountain Plumbing & Drain ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://rmputah.com (the "Website").

By accessing or using this Website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name
• Email address
• Phone number
• Information submitted through contact or service request forms

We also automatically collect certain information when you visit our Website, including:

• IP address
• Browser type
• Device information
• Pages viewed and time spent on the Website

This information helps us understand how visitors use our Website and improve functionality.

3. How We Use Your Information

We use the information we collect for purposes such as:

• Responding to service requests and inquiries
• Providing and improving our plumbing and drain services
• Communicating with you regarding appointments or questions
• Analyzing Website performance and usage
• Complying with legal obligations

We process personal data only when we have a lawful basis to do so, such as your consent, the performance of a service, or legitimate business interests.

4. SMS Communications and Opt-In Details

If you choose to provide your phone number and opt in to receive text messages from BCX Holdings LLC, DBA Rocky Mountain Plumbing & Drain, we may send SMS messages related to your request, scheduling, appointment updates, service alerts, and other service-related communications. If you separately opt in, we may also send occasional promotional or marketing messages such as discounts, seasonal offers, and reminders.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP.

We collect SMS opt-in consent through our website forms where you can select the type of text messages you want to receive. Your consent to receive SMS messages is not required to request service, schedule an appointment, or submit a form.

5. Sharing of Information

We do not sell your personal information. We may share information with trusted third-party service providers who assist us in operating our Website or managing communications, provided they agree to keep the information confidential. We may also disclose information if required to do so by law or to protect our rights, safety, or property.

Mobile Information Sharing: No mobile information (including phone numbers and SMS consent data) will be shared with third parties or affiliates for marketing or promotional purposes. We may share information with service providers who help us deliver our services and communications (such as scheduling, customer support, and messaging platforms), and they are permitted to use it only to perform services on our behalf.

SMS Opt-In Data Protection: We do not sell, rent, or share your opt-in data and phone numbers with third parties for marketing or promotional purposes.

6. Cookies and Tracking Technologies

Our Website may use cookies and similar tracking technologies to enhance user experience, analyze traffic, and understand visitor behavior. You can control or disable cookies through your browser settings. Disabling cookies may affect certain Website features.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law. When data is no longer needed, it is securely deleted or anonymized.

8. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information below.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While no method of transmission over the internet is completely secure, we strive to protect your data using commercially acceptable means.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

11. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.